Cancellations and Returns

Cancellations

Customers may request the cancellation of any order in accordance with the specific conditions of each service indicated at the time of purchase. The company accepts order cancellations through Customer Service either by email sent to our email or by phone at 958 209 361.

Service Returns

In cases where you consider that the service does not comply with what was stipulated, you must contact us immediately by our email or phone, providing the service details as well as the reason. Once the notification is received by Eurocongres, we will contact you to inform you about how to proceed. The refund will be made to the same credit card used to pay for the purchase. If you have any questions, you can contact us through our email or by calling 958 209 361. The rights recognized by current legislation are safeguarded.